Refund Policy

1. Our Approach to Refunds

At DIGITAL TRAVEL AUTHORIZATION PTY LTD, we specialise in providing professional assistance with electronic travel authorizations.

We understand that travel plans can change, and in some cases, you may wish to request a refund. This policy explains how refund requests are assessed, including when a refund may be granted and when it may not apply, always in accordance with applicable consumer protection laws.

2. What Our Service Covers

Our role is to provide clear guidance, accurate information, and structured support throughout your electronic travel authorization process.

Your service will be considered to have started once any of the following occurs:

• Your documents are reviewed

• Your application is prepared or completed

• Your submission is finalised or made ready for submission

Once work has begun, our service fees are generally non-refundable, except where required under applicable law.

3. Situations Where a Refund May Apply

Refunds may be approved in the following circumstances:

Duplicate transactions

If more than one payment is made for the same service, the additional amount will be refunded.

Service not yet started

If no work has started and you request a refund within 24 hours of payment, it may be approved.

Legal obligations

Refunds will be issued where required by law, including under the Australian Consumer Law.

All requests are assessed on a case-by-case basis to ensure a fair and reasonable outcome.

4. Situations Where Refunds Are Not Usually Provided

Refunds are generally not provided in the following situations:

• Work on your application has already started

• A government authority delays, refuses, or rejects your application

• Incorrect, incomplete, or misleading information is provided

• Required documents are not submitted within the requested timeframe

• You choose to cancel after services have begun

Nothing in this section limits your rights under applicable consumer protection laws.

5. Government and External Fees

Fees charged by government authorities or third parties, including payment processors, are non-refundable once incurred, as they are outside our control.

We do not influence government decisions, processing time, or policy changes. DIGITAL TRAVEL AUTHORIZATION PTY LTD is not responsible for the outcome of any application.

6. How to Request a Refund

To request a refund, please email [email protected] with the subject line “Refund Request” and include:

• Your full name and contact details

• Proof of payment or transaction receipt

• Any relevant details to support your request

We handle your personal information in accordance with our Privacy Policy.

Refund requests are typically reviewed within 5 to 10 business days.

7. Refund Processing

If approved, refunds will be issued to the original payment method unless otherwise agreed.

Processing times generally range from 5 to 15 business days, depending on your payment provider or bank.

Any delays caused by banks or third-party processors are outside our control, to the extent permitted by law.

8. Concerns and Resolution

If you have any concerns about our services, we encourage you to contact us directly so we can promptly review and address the matter.

We are committed to handling all concerns in a fair, transparent, and reasonable manner.

9. Your Consumer Rights

We operate in accordance with applicable consumer protection laws across the regions we serve. Your rights may vary depending on your location, but key protections include the following:

Australia

Under the Australian Consumer Law(ACL), our services come with non-excludable guarantees. This means services must be delivered with due care and skill, be fit for their intended purpose, and be provided within a reasonable time when no timeframe is specified.

If these guarantees are not met, you may be entitled to an appropriate remedy, which could include a refund, repair, or compensation, depending on the nature and seriousness of the issue. These rights apply regardless of this Refund Policy and cannot be excluded or limited.

United Kingdom and European Union

Consumer protection laws in the UK and EU require fairness, transparency, and clear contractual terms. In many cases, you may have a statutory right to cancel certain service agreements within 14 days (cooling-off period).

However, if you explicitly request that services begin within this period and acknowledge that request, your right to cancel may be reduced or lost once the services have been fully performed, as permitted by law.

Canada

Canadian consumer protection laws require transparent pricing, clear disclosure of fees, and fair business practices. Privacy obligations are governed by the Personal Information Protection and Electronic Documents Act(PIPEDA).

You may have rights relating to accurate fee disclosure, including taxes and additional charges, as well as fair treatment in the delivery of services. We aim to meet these standards in all interactions.

United States

In the United States, consumer protection laws vary by state but generally cover fair business practices, transparency, and data privacy. Certain states, including California, provide enhanced rights under laws such as the California Consumer Privacy Act(CCPA).

Where applicable, you may have rights regarding how services are delivered and how your personal information is collected, used, and stored. We aim to align our practices with these legal requirements.

New Zealand

Under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, services must be carried out with reasonable care and skill and must not be misleading or deceptive.

If services fail to meet these standards, you may be entitled to a remedy, including correction of the issue, compensation, or a refund, depending on the circumstances.

Across all regions, we review each situation carefully and respond in a fair, reasonable, and compliant manner.

10. Policy Updates

We may revise this Refund Policy periodically to reflect updates to our services or changes in legal requirements. The most current version will always be available on our website.

We recommend reviewing this policy periodically.

11. Contact Us

DIGITAL TRAVEL AUTHORIZATION PTY LTD

Email - [email protected]

Address - Suite#108, L26, 1 Bligh St Sydney 2000