Disclaimer: DIGITAL TRAVEL AUTHORIZATION PTY LTD is an independent, fee-based travel authorization document assistance provider and not affiliated with any government.

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Privacy Policy

1. Our Commitment to Privacy

Welcome, and thank you for visiting our website.

This website is owned and operated by DIGITAL TRAVEL AUTHORIZATION PTY LTD (referred to as “we”, “our”, “us”, “the website”, or “the Company”). We are responsible for maintaining the integrity of this platform and for protecting the personal information you share with us.

We approach your privacy with care and accountability. This means being transparent about what we collect, using it only where necessary, and protecting it at every stage.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website or services. It applies to all users, regardless of location.

Our practices are guided by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our website, you acknowledge and accept the practices outlined in this policy.

Where required under applicable law, we act as the controller of your personal information.

2. What We Do

We provide independent support services for electronic travel authorizations.

Our role is to simplify what can often feel like a complex process. We assist with preparing applications, organising supporting documentation, and helping you clearly understand the requirements involved.

We are an Australian-based service provider, but we support individuals from a wide range of countries. Where relevant, we take reasonable steps to respect applicable privacy expectations across different jurisdictions.

3. Scope of This Policy

This Privacy Policy applies to all personal information collected through:

  • Our website and online forms

  • Email and telephone communications

  • Direct interactions with our team

  • Any related services we provide

If you engage with us in any of these ways, this policy governs how we handle your information.

4. Key Terms Explained

To keep this policy clear and accessible:

Personal information refers to any information that identifies you or could reasonably identify you. This includes details such as your name, contact information, or passport data.

Sensitive information refers to information that requires a higher level of protection, such as health details or background history.

Services refer to the assistance we provide for travel authorization and visa-related processes.

5. Information We Collect

We collect only the information that is reasonably necessary to provide our services effectively. The type of information collected depends on how you interact with us.

This may include:

  • Your name, email address, phone number, and other contact details

  • Passport and travel-related information required for applications

  • Payment details, processed securely via trusted third-party providers

  • Technical information such as IP address, browser type, and usage behaviour

  • Any communications, enquiries, or messages you send to us

  • Any additional information you voluntarily provide

Sensitive information is collected only where necessary and with your consent, unless otherwise required or permitted by law. We handle such information with heightened care and confidentiality.

Payment security

All payment transactions are handled by certified third-party providers using secure encryption technologies. We do not store full credit card details. We retain only limited billing information for accounting, compliance, and record-keeping purposes.

6. How We Use Your Information

We use your information to deliver a reliable and secure service experience. This includes:

  • Providing and managing our services

  • Assisting with travel authorization and visa-related processes

  • Responding to enquiries and offering customer support

  • Verifying identity and reducing the risk of fraud

  • Meeting legal and regulatory obligations

  • Sending service updates and relevant communications

  • Improving website performance, usability, and functionality

We use your information in a manner that is proportionate, transparent, and aligned with your expectations.

Where required, we rely on lawful bases such as consent, contractual necessity, or compliance with legal obligations.

7. Advertising & Personalisation

We may use your interactions with our website to present content or advertisements that are more relevant to your interests. This helps improve your overall experience and ensures the information you see is useful.

You can manage or opt out of personalised advertising through:

Mobile users may also use:

Your preferences are stored separately for each device and browser.

8. When We Share Your Information

We do not sell, rent, or trade your personal information.

We only share information when necessary to deliver our services or meet legal obligations. This may include:

  • Government authorities involved in processing travel authorizations

  • Trusted service providers supporting our operations

  • Payment and technology partners

  • Analytics and marketing platforms, including providers such as Google

  • Law enforcement or regulatory authorities, where required

All third parties are expected to handle your information securely and in accordance with applicable privacy standards.

9. Overseas Disclosure of Personal Information

To deliver our services effectively, your personal information may be handled outside Australia. This can happen when we work with international technology providers, host data on overseas servers, or engage with government authorities involved in travel authorization processes.

Whenever personal information is transferred across borders, we implement appropriate safeguards to ensure it remains secure and is handled in accordance with the Australian Privacy Principles (APPs), unless an applicable legal exception applies.

By continuing to use our services, you understand and accept that your information may be shared internationally, including with foreign authorities where required to support your travel authorization request.

10. Security & Data Retention

We implement appropriate technical and organisational safeguards to protect your information from misuse, interference, loss, or unauthorised access.

Your personal information is retained only for as long as necessary to:

  • Deliver our services

  • Meet legal and regulatory obligations

When no longer required, information is securely deleted or de-identified.

Payment information is processed through secure systems managed by trusted providers, which helps reduce exposure to financial risk.

11. Cookies & Website Technology

Our website uses cookies and similar technologies to deliver a smooth, secure, and personalised browsing experience. These technologies help us understand how visitors interact with our website and allow us to improve performance, usability, and relevance.

Cookies are small data files stored on your device when you visit a website. They enable the website to recognise your browser and remember information such as preferences, session activity, or previous interactions.

We use several types of cookies, including essential cookies for core functionality, performance cookies for analytics, functionality cookies for user preferences, and advertising cookies to support the delivery of relevant content.

Some cookies are placed by third-party providers such as analytics and advertising partners, including platforms like Google. These providers may collect technical and behavioural data such as device type, browser information, pages visited, and interaction patterns. Their use of this data is governed by their own privacy policies.

Managing cookies

You have full control over how cookies are used on your device. Most browsers allow you to:

  • Block or delete cookies

  • Set preferences for certain websites

  • Receive alerts when cookies are being used

Please note that disabling cookies may affect the functionality of certain features on our website.

12. Your Rights & Choices

You have the right to understand and control how your personal information is used.

Depending on your location and applicable laws, you may have a range of rights regarding how your data is handled.

These rights may include:

  • 1. Right of access

    You can request confirmation of whether we hold your personal information and obtain a copy of that data.

  • 2. Right to correction

    If your information is inaccurate, outdated, or incomplete, you can ask us to correct it.

  • 3. Right to deletion

    In certain circumstances, you may request that we delete your personal information, particularly where it is no longer required or where you have withdrawn consent.

  • 4. Right to restrict processing

    You may request that we limit how your personal information is used in certain circumstances, such as where you believe the data is inaccurate or where you object to its processing.

  • 5. Right to object

    You may object to specific types of data processing, including direct marketing and, where applicable, profiling activities.

  • 6. Right to withdraw consent

    Where we rely on your consent, you may withdraw it at any time without affecting prior lawful processing.

  • 7. Right to data portability

    Where applicable, you may request a copy of your data in a structured, commonly used format for transfer to another provider.

These rights may arise under laws such as the Australian Privacy Act 1988, the GDPR, PIPEDA, the Privacy Act 2020, and certain United States state laws, including the CCPA.

To protect your privacy, we may need to verify your identity before processing requests. We aim to respond within a reasonable timeframe and in accordance with legal requirements.

13. Global Privacy Frameworks

As an Australian-based business serving an international audience, we recognise that privacy expectations vary across jurisdictions. We take a practical and responsible approach to aligning with key global privacy frameworks where relevant.

Australia

We operate under the Privacy Act 1988 and the Australian Privacy Principles. These establish standards for transparency, data security, and responsible handling of personal information.

United States

Privacy regulation in the United States is fragmented across federal and state levels. Certain states, such as California, provide individuals with rights relating to access, deletion, and opting out of specific data uses. Where applicable, we respect these rights and aim to meet relevant obligations.

Canada

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), organisations must obtain meaningful consent and handle personal data with accountability and transparency. We align our practices with these expectations where applicable.

United Kingdom and European Union

The General Data Protection Regulation (GDPR) sets a high standard for data protection, requiring lawful processing, clear consent, and strong accountability. Where GDPR applies, we take steps to ensure compliance with its principles.

New Zealand

The Privacy Act 2020 outlines principles for fair and secure data handling. We aim to meet these expectations when engaging with individuals in New Zealand.

Because every situation is unique, we assess each interaction carefully and apply appropriate safeguards based on the relevant legal and regulatory environment.

14. Governing Law

This Privacy Policy is governed by the laws of New South Wales, Australia, and will be interpreted in accordance with those laws, excluding any conflict of law principles.

15. Children’s Privacy

Our services are designed for adults aged 18 years and above. We do not knowingly collect personal information from individuals under the age of 18 without verified consent from a parent or legal guardian.

If we become aware that a minor has submitted personal information without appropriate consent, we will take prompt steps to:

  • Remove the information from our records

  • Prevent further use of that data

We encourage parents and guardians to supervise online activity and to help ensure that minors do not submit personal information without permission.

If you believe that a child has provided personal information to us in error, please contact us so we can address the situation quickly and responsibly.

16. Opting Out of Direct Marketing

You remain in control of how you hear from us. Where you have given consent, we may send you updates, service information, or occasional promotional content related to travel authorization support. You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly.

Opting out of marketing will not affect essential communications related to your application or services you have requested.

You may also manage your preferences for interest-based advertising through the options outlined in Section 7.

17. Updates to This Policy

We may update this Privacy Policy to reflect changes in our services, practices, or legal obligations.

Any updates will be published on this page along with the revised date.

18. Contact Us

If you have questions, concerns, or requests regarding your personal information, please contact our Privacy Officer.

We aim to respond clearly and within a reasonable timeframe.

DIGITAL TRAVEL AUTHORIZATION PTY LTD

Email - [email protected]

Address - Suite#108, L26, 1 Bligh St Sydney 2000